DGP will happily honor any valid warranty claims for physical defects to the item, provided a claim is submitted within 5 days of receipt of items. Customers will be required to pre-pay the return shipping, however, we will reimburse you upon a successful warranty claim. Upon return receipt of items for a warranty claim, you can expect DGP to process your warranty claim within 7 days. Once a warranty claim is confirmed, you will receive the choice of: (a) refund to your payment method (b) a refund in store credit (c) a replacement item sent to you (if stock is available)
As these are works of art created on demand for each specific order, we do not normally take returns for reasons other than a physical defect that was caused directly by DGP. Should you have an issue like this, please email me at [email protected] or call (239) 825-4677
Dennis Goodman Photography ("we" and "us") is the operator of (https://dennisgoodmanphotography.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
Shipping costs are calculated during checkout based on weight, dimensions, destination and carrier of the items in the order. Payment for shipping will be collected with the purchase.
Transit Time Domestically - In general, domestic shipments are in transit for 5 - 14 days
Transit Time Internationally - Generally, orders shipped internationally are in transit for 10 - 28 days. This varies greatly depending on the courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
Dispatch Time - Orders are usually dispatched within 5 business days of payment of order. We operate on Monday - Friday during standard business hours, except on national holidays at which time we will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
Change Of Delivery Address - For change of delivery address requests, we are able to change the address at any time before the order has been dispatched. 4.5 P.O. Box Shipping DGP will ship to P.O. box addresses using postal services only. We are unable to offer couriers services to these locations.
Military Address Shipping - We are able to ship to military addresses using USPS. We are unable to offer this service using courier services.
Items Out Of Stock - If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item. 4.8 Delivery Time Exceeded If delivery time has exceeded the forecasted time, please contact us.
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Parcels Damaged In Transit
If you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
Duties & Taxes
Sales Tax - Sales tax is collected based on delivery location of the purchase.
Import Duties & Taxes - Import duties and taxes for international shipments may be liable to be paid upon arrival in the destination country. This varies by country, and undefined encourage you to be aware of these potential costs before placing an order with us.
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been selected for processing.
Parcels are insured for loss and damage up to the value as stated by the courier.
For all customer service inquiries, please email us at [email protected]